Frequently Asked Questions
Everything you need to know about your SUTRA beauty journey.
When will my order ship?
All orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to follow your package's journey.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.
Are SUTRA products cruelty-free?
Yes, we are committed to ethical beauty. All SUTRA products are 100% cruelty-free and are never tested on animals.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.
How can I track my order?
Once your order has left our warehouse, you will receive an email with a tracking link. You can also track your status directly through the 'Order History' section of your account.